Tec Media Services successfully undergoes a new ISO 9001: 2015 audit by TÜV Süd

Regularly Tec Media Services undergoes an independent test and certifies its quality management according to ISO 9001, like on the 19th of October, 2016. For the first time, the company from Bremen was certified based on the updated and new requirements of the ISO 9001:2015. What’s behind these changes of the certification and which impacts do they have for the company? A overview.

According to the updated norm the management from the company should take even more responsibility and make sure that the quality management system is included in the strategic planning of the company. Furthermore, the quality management has to be integrated more in the strategic orientation of the company. The new norm requires that the company captures, which internal and external requirements have influence on the targets, the strategy and the result of the quality management system.

As part of the ISO 9001:2015 certification, target groups have been extended which should be more in focus of the quality management. This includes clients, cooperation partners and payers. The requirement of a systematic handling with risks and chances was totally new in in that norm. In the future the company has to identify, analyze and evaluate them and to plan and implement countermeasures.

So far the ISO certification has treated the handling of knowledge as a key resource quite shabbily. The updated norm now requires explicit a structured knowledge management, which gathers important knowledge but which also is available on request for all employees. The process-orientated approach and the call for an extensive and systematic process management should approach larger importance in the future. According to the specification of processes, performance indicators for process guidance, responsibility and authority as well as risks and chances, which could influence the target achievement of processes, the expected future results should be specified.

Director of TMS, Jürgen Schröder: “The updated ISO norm is very ambitious. Thus I am all the more pleased that Tec Media Services is certified for the next three years to ISO 9001:2015.”